Frequently Asked Questions

Oncor will remove any tree debris created by us when pruning, including after storms.

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Oncor follows generally accepted industry guidelines and best practices to have minimal impact on the health of trees pruned.

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You should never get near an electric line or use any kind of equipment close to a line or attempt to prune branches near high-voltage lines.If tree branches have grown into lines in an alley, stre

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Some people are tempted to prune their trees out of power lines. For safety reasons, Oncor asks that customers do not go within 10 feet of tree limbs in high voltage lines.

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​State law requires having underground lines located before digging 16 inches or deeper.

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Oncor will remove any tree debris created by us when pruning, including after storms.

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​It sounds like you’re referring to the service line. The service line runs from Oncor’s pole across your property to your home.

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​If tree branches have grown into lines in an alley, street or backyard utility easement (this includes all major lines except the service lines that go over your property from the pole to the elec

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The 10 gallon trees measure about 1”-1.5 ” in caliper and the 20 gallon trees are about 1″ – 2”  in caliper.  Heights will also vary in the different sizes, depending on the species.  Planting a la

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